Uday Palace Navsari, A member of Radisson Individuals
Job Description :
Reservation Executive position is available at Uday Palace Navsari, A member of Radisson Individuals. This is a Full Time Job which is under Sales & Marketing. Easily apply for this hotel job on Careers at NILE. Job Summary: Handling of room reservations department at the hotel. This position often
works with the revenue and rooms division managers. Duties & Responsibilities:
Make
Reservations/ amend reservations on the designated reservation network
Update
inventory on both connected and independent OTAs as per demand-based
inventory management
Attend
all reservations related calls, liaise with front office on house
position, update and track VIP movements, update payment instructions and
profile notes
Compliance
of rate codes and market segments
Track
and maintain data related to sold out dates, back out dates and high
demand period
Ensure
cut off for inventory allocation for Travel Agents, Weddings and ownership
is maintained
Document
and maintain data on all incoming queries and refusals
Generate
and circulate Daily reports for the Reservations and Sales meeting every
day.
Maintain
weekly and monthly reports
Maintain
OTA performance report
Maintain
Travel Agent allocation and production report
All
reservation queries to be responded to within 3 hours. All customer
communication to be responded to and closed on the same day.
Be
compliant to both Brand and NILE segment and reservations standards
SOPs
are to be followed for upgrades, ADHoC rates and value add-ons.
All
prepayment and pending payment records to be updated
Cancellations
and retention records to be maintained.
Review
booked reservations and arrival reports daily.
Ensure
adequate handling of repetitive guests and VIP guests.
Coordinate
group/event requests in cooperation with the event Manager.
Review
no-show and cancelled reservations and report accordingly
To
use the up-selling techniques in order to maximize the Rooms Revenue.
Manage
all guest issues and ensure response to all queries and monitor flow of
dining rooms and recommend ways to increase revenue.
Job Knowledge, Skills & Abilities:
Proficient knowledge of Microsoft Office-MS Word, Excel
Very good communication skills. Additional languages will be considered a plus.
Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change
Professional communication skills along with an innate teamwork mentality
High-achiever mindset with a sense of work perfectionism.
About Careers at NILE
NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.
