Reservation Executive

Uday Palace Navsari, A member of Radisson Individuals

Uday Palace Navsari, A member of Radisson Individuals

Job Description :

Reservation Executive position is available at Uday Palace Navsari, A member of Radisson Individuals. This is a Full Time Job which is under Sales & Marketing. Easily apply for this hotel job on Careers at NILE.
Job Summary:
Handling of room reservations department at the hotel. This position often
works with the revenue and rooms division managers.
Duties & Responsibilities:

  • Make
    Reservations/ amend reservations on the designated reservation network

  • Update
    inventory on both connected and independent OTAs as per demand-based
    inventory management

  • Attend
    all reservations related calls, liaise with front office on house
    position, update and track VIP movements, update payment instructions and
    profile notes

  • Compliance
    of rate codes and market segments

  • Track
    and maintain data related to sold out dates, back out dates and high
    demand period

  • Ensure
    cut off for inventory allocation for Travel Agents, Weddings and ownership
    is maintained

  • Document
    and maintain data on all incoming queries and refusals

  • Generate
    and circulate Daily reports for the Reservations and Sales meeting every
    day.

  • Maintain
    weekly and monthly reports

  • Maintain
    OTA performance report

  • Maintain
    Travel Agent allocation and production report

  • All
    reservation queries to be responded to within 3 hours. All customer
    communication to be responded to and closed on the same day.

  • Be
    compliant to both Brand and NILE segment and reservations standards

  • SOPs
    are to be followed for upgrades, ADHoC rates and value add-ons.

  • All
    prepayment and pending payment records to be updated

  • Cancellations
    and retention records to be maintained.

  • Review
    booked reservations and arrival reports daily.

  • Ensure
    adequate handling of repetitive guests and VIP guests.

  • Coordinate
    group/event requests in cooperation with the event Manager.

  • Review
    no-show and cancelled reservations and report accordingly

  • To
    use the up-selling techniques in order to maximize the Rooms Revenue.

  • Manage
    all guest issues and ensure response to all queries and monitor flow of
    dining rooms and recommend ways to increase revenue.


Job Knowledge, Skills & Abilities:
  • Proficient knowledge of Microsoft Office-MS Word, Excel
  • Very good communication skills. Additional languages will be considered a plus.
  • Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change
  • Professional communication skills along with an innate teamwork mentality
  • High-achiever mindset with a sense of work perfectionism.

About Careers at NILE

NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.

Date Posted:

11 Nov 2024

Location:

Navsari

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