Hostess

Job Description :

The restaurant hostess is the first employee to interact with arriving
guests as they enter the restaurant. She should ensure to provide proficient
and professional Food & Beverage service to the guests by meeting and also
exceeding their expectations.

Operational

·       Greet guest and seats them accordingly

·       Have a thorough knowledge and understanding
of all food and beverage items in the menu and the ability to recommend Food
and Beverage combinations and up sell alternatives

·       Ensure that the outlet is kept clean and
organized, both at the front as well as the back of house

·       Liaise and organize with Housekeeping
Department that the established cleaning schedules are strictly adhered to

·       Performs the function of cashier and
responsible for Micro cashiering procedure

·       Balances cash and credit card charges and
remittance of cash to Front Office Safe

·       Ensure to say ‘Thank you’ to all departing
guests and maintain rapport with guests

·       Take feedback from the guests on Food ,
Beverage and Service

·       Handle all guest requests and inquiries on
food, beverage and service. Ensure that all employees establish a rapport with
guests

General:

·       Attends and contributes to all Meetings as
required

·       Handles guest and employee enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.

·       Ensure high standards of personal
presentation and grooming

·       Maintains positive guest and colleague
interactions with good working relationships.

·       Exercise responsible management and
behaviour at all times and positively representing the hotel management team and Nile Hospitality

·      Action
Orientation - Demonstrates
enthusiasm, drive and determination to get ahead and pursues goals energetically;
shows self-confidence and an optimistic outlook; acts on own initiative and
takes responsibility for one's own work and for the safety of others.

·      Adaptability - Shows awareness of own strengths and
weaknesses; works comfortably in uncertain conditions; accepts new ideas;
changes one's own views or behaviours in accordance to changing circumstances;
identifies personal development needs and seeks opportunities to improve;
absorbs new information; maintains stable performance under pressure.

·      Communication - Encourages communication with others;
shares information with others and clearly expresses opinions; listens and
takes others’ feelings and views into consideration; admits to mistakes; and
maintains relationships at all organisational levels.

·      Customer Focus /
Quality - Meets customer
needs, delivers personalised service, shows empathy and understanding, ensures
professional, quality work standards are met, and uses criticism
constructively.

·      Integrity - Acts with clear ethics and values; is a
model of high standards of behaviour for others; maintains confidentiality and
upholds agreements; relates to people from different cultures; and maintains a
balance between work and personal life.

·      Interpersonal
Skills and Teamwork - Uses
appropriate interpersonal styles; identifies with others; works in a team;
easily builds rapport; helps others through difficult times; shows tolerance
for others' viewpoints; keeps own emotions in check and not allow personal
feelings disrupt work

·      Time and Task
Management - Manages time
effectively and shows punctuality; completes tasks on time; structures work
activities in a systematic way; follows company policies; shows organisational
commitment; shows receptiveness to being managed; demonstrates detailed job
knowledge, manual ability and technical expertise in one’s own area.

About Careers at NILE

NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.

Date Posted:

07 Nov 2023

Location:

Amritsar