Assistant Front Office Manager
Radisson Resort & Spa
Job Description :
Assistant Front Office Manager position is available at Radisson Hotel Kandla. This is a Full Time Job which is under Front Office. Easily apply for this hotel job on Careers at NILE.Job Summary:
Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay.
Duties & Responsibilities:
Assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Conduct daily pre-shift briefings to employees on rooms occupancy, arrival and departures, functions/event and special attention that is needed
Responsible for the department’s roster
Liaise with Housekeeping and other related departments on daily operation
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Front Office Manager if no immediate solution can be found and assure follow up with guests
Establish a rapport with guests maintaining good customer relationship
Ensure that the cashiering procedures are strictly adhered to
Coordinate all Repair and Maintenance job orders to ensure the proper maintenance
Liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
Works in close association with the Reservations Manager and Guest Relations Manager.
Identify market needs to generate additional revenue
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Department. Must conduct an annual review to accurately reflect any changes.
Assists with the preparation of the annual Front Office Business Plan ensuring Departmental Objectives fully address business objectives of the hotel and needs of employees.
Assists with the preparation and regular update of the Front Office Departmental Budget, in close cooperation with the Front Office Manager ensuring targets are met and costs are effectively controlled.
Maintain the Daily Log Book
Submit all guest/employee incident reports
Responsible for exceeding department performance goals.
Responsible for the Guest membership programme and ensure that all guests who are members are appropriately recognized, meeting all Standards.
Assists with the recruitment, selection and development of Front Office employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
Through hands on management, supervise closely all Front Office employees in the performance of their duties in accordance with policies and procedures and applicable laws
Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
Instill the Training philosophies of the company and work closely with the Training Manager developing Departmental Trainers, ensuring that all Managers and Supervisors take an active role in the training and development of employees
Develop and assist with training activities focused on improving skills and knowledge
Ensure employees have a complete understanding of rules and regulations, and that behavior complies
Monitor employee morale and provide mechanisms for performance feedback and development
Conduct annual Performance Appraisals providing honest and appropriate feedback
Effectively communicate guiding principles and core values to all levels of employees
Ensure all employees provide courteous and professional service at all times
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing prompt follow up.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to rules and regulations concerning fire, hygiene, health and safety
Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counseling, truthful, diplomatic feedback
Ensure high standards of personal presentation and grooming
Maintains positive guest and colleague interactions with good working relationships.
Exercise responsible management and behavior at all times and positively representing the hotel management team.
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
Provide other duties and services as assigned by the Management.
Daily Work Procedures:
Reports 15 minutes earlier than the scheduled time of briefing/debriefing/meetings.
Is well groomed at all times of the day.
Collects and signs-in/out for keys and mobile.
Reads, signs and updates the log book.
Conducts briefing.
Assigns and communicates areas and duties.
Ensures all guest remarks are communicated and adhered to.
Ensures communication of requirement of all other departments to concerned areas.
Conducts all daily tasks diligently.
Job Knowledge, Skills & Abilities:
Appear confident, well groomed and dressed in a smart casual manner
Personality: warm, welcoming, smiling and pleasant
Act with integrity
Communicate effectively
Fair and firm management abilities with high influencing skills
Strong Administration skills
Creative and Innovative
Strong Knowledge of Front Office field
Pro-active approach to follow local and international industry progress and activities
Hands-on approach to all operational aspects
Excellent Communication Skills
Initiative
Self-motivated
Coaching Skills
Good computer skills
Train the trainer skills
Good Interpersonal Skills
Budgeting, Forecasting and expenses controlling
Knowledge of local laws and regulations related to Rooms
Proficiency in Opera
Knowledge of Brand standards
Good Leadership Skills
Fluency in English
Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
About Careers at NILE
NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.
Date Posted:
15 Feb 2025
Location:
Gandhidham