Director of Operations
Radisson Resort & Spa
Job Description :
Director of Operations position is available at Radisson Hotel Kandla. This is a Full Time Job which is under Executive Office. Easily apply for this hotel job on Careers at NILE.Job Summary:
Director of Operations should have an excellent level of
commercial awareness, who can build and maintain relationships with internal
and external guests.
Also responsible for highlighting short/medium/long-term issues to the General Manger / Hotel Manager and to help formulate solutions.
The Director of Operations is also required to assist in
the preparation of the annual budgeting and monthly forecasting processes.
Duties & Responsibilities:
Director of Operations DUTIES AND RESPONSIBILITIES:
l Fully responsible for all aspects of F&B department.
l Support and work with all Head of Departments in all
aspects of running this hotel.
l Ensure the premises are in operative condition as per
category of the unit to receive & serve the guests.
l Conduct regular operations team meeting with all the
HOD daily / weekly to discuss routine operational matters, sales targets, feedbacks and action taken for service recovery, and
also any staff issues. Minutes of the meeting to be sent to GM/HM.
l Ensure SOP implementation in all departments and check
the same during routine operational checks. Consultant /GRM guidance to be
taken wherever required.
l Monitor the purchase / indent / requisition of each department, the accounts receivabl (collection from debtors) and
the accounts payable (payable to the vendors / suppliers etc).
l Randomly inspecting the stores (F & B / Kitchen) to
check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager
& Chef.
l Dealing with Suppliers / Vendors for quality products
involving Purchase Manager and providing performance assessment of vendors
every quarter to HO Purchase.
l Inspecting all departments for SOP implementation.
l Inspecting all department with their respective
Manager's for cleanliness, ambience, service readiness, staff grooming
& hospitality culture.
l Monitor the co-ordination between all departments for
smooth & efficient operations.
l Assessing and reviewing customer satisfaction and
service recovery process.
l Meet all dept. heads to review & train the staff to
upkeep the human capital.
l Identifying staff learning needs and assisting with
development
l Providing timely and constructive feedback to all
direct reports as and when required either formally or informally.
l Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the
business.
l Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
l Be on available on call 24 hours a day to resolve any
urgent problems on emergencies.
l Responsible for the overall management of the operation
of the hotel.
l Any other duties assigned.
Job Knowledge, Skills & Abilities:
PREREQUISITIES:
Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.
EXPERIENCE:
Minimum 3 to 4 years work experience in a 4 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager.
About Careers at NILE
NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.
Date Posted:
07 Apr 2025
Location:
Gandhidham