·
Develops
an engineering operating strategy that is aligned with the brand’s business
strategy and leads its execution.
·
Ensures
that regular, ongoing communication is happening in all areas of
engineering. Continually communicates
a clear and consistent message regarding departmental goals to produce
desired results.
·
Researches
and analyzes new engineering products on the market. Introduces ideas to
leadership and enable property to remain competitive.
·
Works
with direct reports to review business in house and troubleshoot potential
challenges/conflicts. Encourages calculated risk-taking to overcome obstacles
and deliver excellent service.
·
Develops
a long term plan for preventative maintenance and a ten year asset protection
plan; oversees execution of plans.
·
Is
perceptive of hotel environment. Reviews public space walk-through results
and ensures building is well maintained and operational areas have an
atmosphere that meets or exceeds guest expectations.
·
Manages
the physical plant including equipment, refrigeration, HVAC, plumbing, water
treatment and electrical systems in accordance with brand’s Standard
Operating Procedures.
·
Develops
specifications and requirements for service contracts and administers such contracts to Support building needs.
·
Prepares and submits reports required by state agencies for
water consumption, wastewater discharge and boiler emissions.
·
Ensures
compliance with state, local regulations.
·
Oversees
the distribution of preventive maintenance and repair work orders and monitors
timeliness and quality of completion.
·
Develops
project plans in accordance with renovation or new construction needs. Contacts
contractors for bids, supervises construction to ensure timely completion of
projects within budgetary guidelines.
·
Updates
and implements the hotel ADA plan on an annual
basis.
·
Manages
parts and equipment inventory.
·
Ensures
building and equipment licenses, permits and certifications are current.
·
Builds
positive relationships with external customers such as city building/zoning
department, fire prevention bureau and vendors.
·
Maintains
property life safety systems (firefighting equipment, sprinkler systems and
alarm systems). Ensures fire crew has complete understanding of all procedures,
equipment and alarms. Communicates and ensures departmental and hotel emergency
procedures are executed when necessary.
·
Completes
appropriate maintenance to ensure on-going appreciation of the asset.
·
Manages
and controls heat, light and power and recommends current best methods for
energy conservation and economical facility
operations.
·
Oversees
and directs the maintenance of grounds, guestrooms, public space, restaurants,
hotel vehicles and recreational facilities.
·
Develops
and leads the execution of the brand’s service initiatives in the Engineering department.
·
Sets
expectations and holds engineering leadership team accountable for
demonstrating desired service behaviors. Ensures guest’s needs are met or
exceeded from beginning to end of hotel stay.
·
Empowers
associates to provide excellent guest service. Establishes guidelines to
associates understand expectations and parameters. Ensures associates receive
on-going training to understand guest expectations.
·
Is highly
visible and interfaces with customers on a regular basis to obtain feedback on
quality of engineering services and overall satisfaction; effectively responds
to and resolves guest problems and complaints.
·
Observes
service behaviors of associates and provides feedback to individuals and/or
managers; continuously focuses on improving service performance.
·
Ensures
new hires participate in the department’s orientation program and receive the
appropriate new hire training to successfully perform their job. Ensures team
members are cross-trained to support successful daily operations.
·
Sets
goals and expectations for direct reports using the performance review process
and holds staff accountable for successful performance. Coaches team by
providing specific feedback to improve performance. Conducts annual performance
appraisals with direct reports according to Standard Operating Procedures.
·
Ensures hotel policies are administered fairly and
consistently, disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the
Peer Review Process.
·
Celebrates successes and publicly recognizes the
contributions of team members; ensures recognition occurs in all areas.
·
Develops and manages Engineering budget.
·
Reviews financial reports and statements to determine how
Engineering is performing against budget. Works with engineering leadership
team to determine areas of concern and develops strategies to improve the
department’s financial performance.
·
Coaches and supports engineering leadership team to
effectively manage controllable expenses such as wages, heat, light and power,
water consumption, tools and equipment, grounds keeping supplies, uniforms,
vendors, service agreements, inventory, etc. Focuses on maintaining profit
margins without compromising guest or associate satisfaction.
·
Identifies opportunities to increase profits and create
value by challenging existing processes, encouraging innovation and driving
necessary change.
·
Ensures all technology relative to procurement is implemented.
·
Makes recommendations for CAPEX funding of building projects
and plant equipment and renovations in accordance with brand business strategy.
·
Negotiates contracts with service vendors and other
contractors in accordance with SOPs.
NILE Hospitality, a distinguished third-party hotel management company in India, takes pride in its association with top Luxury Hotel Groups such as Wyndham, Hyatt, Ramada, and Radisson. Our dynamic and vertically integrated approach encompasses hotel operations, development, and rebranding services, providing exciting opportunities for hotel jobs enthusiasts. Explore our Hotel Jobs portal- Careers at NILE, meticulously designed to feature comprehensive listings of hotel job vacancies and placements across various NILE hotels. Join us to embark on a rewarding career journey with international brands, where NILE Hospitality serves as the catalyst for turning your aspirations into reality. Discover the unique purpose of careers at NILE, as we offer not just jobs but a platform for professional growth and recognition within the vibrant world of hotel management.
21 Nov 2024
RER