Guest Service Associate

·       Assists with the smooth and efficient
service of the Restaurant ensuring that Nile standards are met at all times

·       Presents menu, answers questions, and makes
suggestions regarding food and service to restaurant guests

·       Serves beverage to patrons seated at
tables in bar or cocktail lounge

·       Computes bill and accepts payment

·       Takes orders for and serve light meals

·       Fully conversant with all aspects of the
Micros System

·       Ensure in conjunction with the Food and
Beverage Department that all food and beverage items, equipment and other
facilities in the Restaurants are maintained to the expected standard

·       Constantly strive to satisfy all guests
that he/she may come into contact with

·       Immediately takes guest order

·       Posses a thorough knowledge of the
Restaurant Menu and Wine List

·       Up-sells the menu and induces guests to
take slightly higher than medium prices items and side orders:  soup, beverage, salad, dessert, etc

·       Answers any guest’s inquiries

·       Puts guest’s order down on the
order-taker checklist, records service time

·       Performs the function of cashier

·       Reports any deviations of standards to
Supervisor or Department Head

·       Maintains par stocks of all equipment and
guest supplies

·       Clears and resets counters or tables at
conclusion of each course

·       Operates a multi-function telephone

·       Handles reservations and blocks covers
accordingly

General

·       Attends and contributes to all Meetings
as required

·       Provide a courteous and professional service
at all times

·       Willingly attends hotel training sessions
as scheduled to improve skills and knowledge

·       Handles guest and employee enquiries in a
courteous and efficient manner, reporting complaints or problems if no
immediate solution can be found, whilst feeding back a prompt follow up.

·       Is knowledgeable in statutory legislation
in employee and industrial relations, understanding and strictly adhering to
rules and regulations established in the Employee handbook and the hotels
policies concerning fire, hygiene and health and safety

·       Ensure high standards of personal
presentation and grooming

·       Maintains positive guest and colleague
interactions with good working relationships

·       Exercise responsible management and
behaviour at all times and positively representing the hotel and Nile Hospitality

Respond to requests to undertake any reasonable
tasks and secondary duties and to changes as dictated by the hotel, industry
and company

·      Adaptability - Shows awareness of own strengths and
weaknesses; works comfortably in uncertain conditions; accepts new ideas;
changes one's own views or behaviours in accordance to changing
circumstances; identifies personal development needs and seeks opportunities
to improve; absorbs new information; maintains stable performance under
pressure.

·      Communication - Encourages communication with others;
shares information with others and clearly expresses opinions; listens and
takes others’ feelings and views into consideration; admits to mistakes; and
maintains relationships at all organisational levels.

·      Customer Focus
/ Quality - Meets
customer needs, delivers personalised service, shows empathy and
understanding, ensures professional, quality work standards are met, and uses
criticism constructively.

·      Integrity - Acts with clear ethics and values; is
a model of high standards of behaviour for others; maintains confidentiality
and upholds agreements; relates to people from different cultures; and
maintains a balance between work and personal life.

·      Interpersonal
Skills and Teamwork -
Uses appropriate interpersonal styles; identifies with others; works in a
team; easily builds rapport; helps others through difficult times; shows
tolerance for others' viewpoints; keeps own emotions in check and not allow
personal feelings disrupt work

·      Time and Task
Management - Manages time
effectively and shows punctuality; completes tasks on time; structures work
activities in a systematic way; follows company policies; shows
organisational commitment; shows receptiveness to being managed; demonstrates
detailed job knowledge, manual ability and technical expertise in one’s own
area.