Front Desk Associate position is available at Hawthorn Suites by Wyndham, Dwarka. This is a Full Time Job which is under Front Office. Easily apply for this hotel job on Careers at NILE.
Job Summary:
Attend to guest arrivals, departure, requests, cashiering requirements.
Duties & Responsibilities:
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and
credit information.
Promote the Membership Programme and provide recognition and benefits to all present members.
Responsible for timely departure process of guests.
Handle Group movement efficiently
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
Cash transactions and exchange currency for guests.
Responsible to collect proper payments, post allowances with proper approval.
Responsible for keeping PM accounts in control.
Maintain bills as required by Financial auditor.
Maintain and issue safety deposit boxes.
Handling extensions requests, scanty baggage situations,
Post miscellaneous charges as requested.
Follows all accounting procedures according to guidelines to ensure proper revenues and payment on accounts are received and credited.
Gauge situations and upsell at every opportunity without imposing.
Assist concierge in handling mail and facsimiles if necessary.
Providing guests with information regarding hotel facilities and local attractions.
Book reservations for those guests who approach the Front Desk.
Must be able to walk and stand for the majority of the workday. Length of time of tasks may vary from day to day and task to task
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity
Talking and listening continuously in the process of communicating with guests, supervisors and subordinates.
Must have finger dexterity to be able operate office equipment such as computers, printers, multi-line touch tone phone, EDC machines, filling cabinets, FAX machines, photocopiers, and other equipment as needed.
Provide other duties and services as assigned by the Front Office Manager.
Job Knowledge, Skills & Abilities:
Require good communication skills, both verbal and written
Must possess literacy of Microsoft Office & PMS
Extensive knowledge of the hotel, its facilities and services
Thorough knowledge of the city and its attractions
Must be passionate about meeting the unique needs and request of each guest on a personal level
Embraces continuous renewal – personally and professionally
Understands basics of human psychology
Must a good listener
Intuitive and empathetic in nature
Focused on how people “feel” during the customer encounter vs. a transaction-oriented interface
Appear confident, well groomed and dressed in a smart casual manner
Personality: warm, welcoming, smiling and pleasant
Act with integrity
SUMMARY:
It is not the intention of this Job description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the hotel.
